AOL
OK, OK, I know. AOHell, Friends Don't Let Friends Do AOL, Training Wheels, blah blah blah. I know.
But the thing is, sometimes you are going out of town for a few days and that 90 Day Free Trial seems like a good idea. Trust me on this -- it is not.
My lover was going to a convention in Las Vegas and thought she might need dial up internet access. So she decided to try AOL's 90 Day Free Trial. Now, to most sentient beings, a "90 Day Free Trial" would seem to indicate that you have 90 days to try something, for free.
Sadly, no!
The credit card bill arrived today with a $25.90 charge from AOL. So I call them. Or more accurately, I used Google to find an AOL phone number for customer service since I couldn't find one on AOL, and then I called them.
On hold... hold... hold... hold ...
Automated answering system: "What's your..." ...dead air... "I didn't get that. Please repeat."
This was repeated about 5 times and then the automated system asked for my screen name. Which I gave.
"I didn't get that. Please repeat."
I repeated
"I didn't get that. Please repeat."
I repeated.
"I didn't get that. Please spell it, letter by letter."
I spelled it.
"I didn't get that. Please repeat."
This went on for about 5 minutes when, exasperated beyond bearing, I suddenly yelled "Jesus Fucking Christ!" Oddly, that must be a common screen name at AOL, because the Automated Answering System immediately said, "Please hold for the next customer service representative."
On hold ...hold ...hold....
So eventually, I'm explaining to this nice guy in Bangalor, India, that I signed up for a free 90 day trial but my credit card was charged within two weeks. The nice guy turns surly, and says - I'm not kidding -
"You agreed to a 90 Day Trial. You have not given AOL a fair chance to please you. If you cancel now, you will not be given a refund. These are the Terms of Service."
So my head explodes.
I question him. He says, "Yes, that is correct -there will be no refund."
What???
We go back and forth and he tells me to put my CD in the drive and read the Terms of Service, he is not going to dispute this with me. Well, my CD says, "Your credit card will not be billed during your trial period," and I don't see anything saying that I cannot cancel before the 90 days. But, since my head recently exploded, maybe I'm just missing it. I ask (not very politely) to speak to a supervisor.
hold... hold... hold... hold...
The supervisor says, "Oh no, don't worry about that. I am cancelling your account now. I am issuing you a credit immediately." (This guy is in India, too, but he's quite cheery.) Then he says I have to listen to a message with the Terms of the Cancellation.
...hold ...hold... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... ring... CLICK
I expect to dispute this bill through the credit card company.
But, perhaps someday, when I look back, it will have been worth the aggravation, just to be told, "You agreed to a 90 Day Trial. You have not given AOL a fair chance to please you. If you cancel now, you will not be given a refund. These are the Terms of Service."